,HSBC Malaysia CEO Stuart Milne (pic) said against the pandemic backdrop, HSBC Malaysia was quick to introduce digital and innovative features that enabled customers to easily adapt to change and enjoy a seamless retail online banking and digital payment experience.
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PETALING JAYA: HSBC Malaysia has bagged the “Digital Bank of the Year” award at the Asset Triple A Digital Awards 2021 for its efforts in embracing digitalisation and understanding the needs of its customers.
The award recognised the bank’s continuous digital transformation efforts for its customers, especially during the Covid-19 pandemic.
HSBC Malaysia CEO Stuart Milne said against the pandemic backdrop, HSBC Malaysia was quick to introduce digital and innovative features that enabled customers to easily adapt to change and enjoy a seamless retail online banking and digital payment experience.
He said among other things, the bank has accelerated the delivery of its DuitNow QR contactless payments for one of Malaysia’s largest hospitals during the pandemic, delivered simple “one-stop” collections solutions through the Omni Channel platform, as well as increasing operational and financial efficiencies.
“This award is a reflection of our focus and desire to be a digital-first bank by offering a blended service with face-to-face support for customers when they need it.
“Winning the title for the first time reflects the strength of our strategy and the confidence our customers have in HSBC, and we will remain dedicated to delivering on this trust, ” he said in a statement.
Milne said HSBC Malaysia is committed to capitalising on innovation and investing in the simplification of its processes and the digitisation of its solutions to benefit the customers.
He added that HSBC Malaysia had also received two awards for its breakthroughs in retail banking, namely, Best Retail Online Banking Experience and Best Retail Digital Payments Experience.
On winning the Best Retail Digital Payments Experience award, HSBC Malaysia said its flexible payment channels empowered customers to make international and domestic transfers and payments anytime, anywhere.
Leveraging on the group’s global footprint, the Global View Global Transfer feature allowed the bank’s customers to easily link their other HSBC accounts across multiple countries or territories within a single online banking platform. ─ Bernama